A robust mobile solution for field operations helps ensure your customers receive the service that builds their loyalty and your profitability. With Field Service Anywhere in Microsoft Dynamics™ GP, technicians can use mobile devices to log, receive, and follow service calls from remote locations, helping improve response times and first-time fix ratios. Full integration with Microsoft Dynamics GP and automatic synchronization of data help reduce paperwork, eliminate costly errors, and give your business a competitive edge for customer service.
Field technicians have access to critical data, including customer names and addresses, Open Service Calls by Technician, Customer History, Installed Equipment and Serial numbers, Service Contract information, Inventory Items and Prices, and Truck Stock Inventory.
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