Manage complex field service operations with higher levels of profitability and customer satisfaction. Field Service Management in Microsoft Dynamics GP integrates essential accounting, distribution, and service processes to increase technician productivity, reduce overhead, and open up new revenue opportunities while focusing on what’s important — your customer.
• Create new and track historical service calls.
• Assign appropriately skilled technicians and escalate calls automatically.
• Track parts, labor, and expense details.
• Manage spare parts and truck stock inventory.
• Generate standard and customized reports to track profitability and analyze parts failure, technician utilization, and workload.
• Automate a single consolidated invoice for customers.
• Update service call details including parts and labor usage, expenses incurred, and additional charges levied.
• Monitor customer billing or tracking of service call costs against a customer contract (service agreement) or equipment warranty.
• Gain deep visibility to supporting documents such as service level agreements, parts Returns Material Authorizations (RMAs), parts inventory transfers and parts purchase orders.
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